MONEY BACK GUARANTEE

We’re confident in the quality and durability of the Urban Lilac Easy Reach Step and stand behind every order we ship. If your Easy Reach Step arrives damaged or defective, please contact our support team within 7 days of delivery. Once the issue is verified, we’ll gladly send a replacement at no additional cost. For safety reasons, we ask that all returns be made in unused condition and in the original packaging. We’re unable to accept returns for items that show signs of use, installation, or wear, as this ensures every customer receives a product that meets our quality and safety standards. We do not offer refunds or exchanges for change of mind or personal preference after the product has been used. Your satisfaction is important to us. Every Easy Reach Step is inspected before shipment to ensure it meets our standards for strength, stability, and reliability.